Privacy, Return & Warranty

Orders:

All orders are taken by our experienced customer service representatives to ensure our customers of getting the correct product. Your satisfaction is very important to us. For placing an order, please call 972-735-9300 or email us at anlahealthcare@gmail.com.

Returned Merchandise Policy (RMA):

Your satisfaction is very important to us. Anla Healthcare Corp. offers a "TOTAL satisfaction" return policy for most products that you purchase from us. Under this policy, you may return products that you purchased from Anla Healthcare Corp. For credit or a refund of the purchase price paid, less shipping and handling and applicable return fees. Please inspect your product for damage or defects upon delivery. List on the bill of lading any damage to the merchandise and/or the quantities missing before signing the bill of lading and report to us within 3 days. If the correct product is delivered in acceptable condition, but you would like to return it for any reason, you have 10 days following delivery to request RMA.

To return products, contact the RMA Department at 972-735-9300 or send an e-mail to anlahealthcare@gmail.com. All RMA items must be well-packaged in the original packing. Products damaged due to inappropriate packing is subject to additional charge for handling and recovery. Anla Healthcare Corp. Reserves the right to reject any returned product for health safety reasons or if we find the product in anything other than new condition. Due to the health guidelines, the following items are not returnable:

Commodes, shower chairs, raised toilet seats, transfer bench, mattresses, overlay mattresses, and air mattresses can not be returned under any circumstances.

Warranty Policy:

The limited warranty period is one year from the date of purchase except the following items:
(a) All the components of wheelchairs/scooters except the main frames of the wheelchairs/scooters -- six months only.
(b) Mattress and seat cushions have six months warranty only

The warranty provided by Anla Healthcare Corp. does not cover:
(a) Exterior cosmetic damage
(b) Damage, defect, or failure caused by operation of unit incorrect voltages
(c) Misuse or improper operation
Should the product defect occur during the warranty period, Anla Healthcare Corp., will, at its options, repair or replace the product at no additional charge.